BASANTARA PRIVACY POLICY

Last updated: [20, July, 2025]

1. Our Commitment to Your Privacy

Basantara Global Indonesia (“Basantara”, “we”, “us”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our online Indonesian language learning services.

2. Personal Data

How do we collect Personal Data?

We collect your personal information through:

Registration forms on our website www.basantara.net
Communications via email, WhatsApp, or KakaoTalk
Online class sessions via Zoom platform
Payment processing through third-party payment gateways
Interactions with Basantara Journal content

How do we use Personal Data?

We use your personal data to:

Provide Indonesian language learning services according to your chosen program
Contact you for class scheduling and confirmations
Process payments and provide invoices
Provide learning materials and e-books
Send updates about new programs and services
Conduct evaluations and improve service quality

How do we share Personal Data?

We do not sell or rent your personal data to third parties. We only share your information with:

Basantara instructors assigned to teach you
Payment service providers to process transactions
Technology platforms (Zoom, WhatsApp, KakaoTalk) for communication and learning

International Data Transfers

Given that we serve international students, your data may be transferred and stored on servers located outside Indonesia. We ensure that all data transfers comply with international security standards.

On what basis do we collect and use Personal Data?

We collect and process your personal data based on:

Consent you provide when registering
Contractual necessity to provide the services you ordered
Legitimate business interests to improve our services

3. Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

4. Unsubscribe

You can unsubscribe from our marketing communications at any time by contacting admin@basantara.net or through the unsubscribe link in our emails.

5. Third Party Sites

Our website may contain links to third-party sites. We are not responsible for the privacy policies or practices of these sites.

6. How long do we store personal data?

We store your personal data for:

The duration of your active enrollment as a Basantara student
2 years after your last class for after-sales service purposes
As required by applicable legal requirements

7. If you are under the age of 16

For students under 16 years old, we require consent from parents or legal guardians before collecting and processing personal data.

8. Sensitive Data

We do not intentionally collect sensitive data such as health, religious, or political information unless required for specific service purposes.

9. Updates to This Privacy Policy

We may update this privacy policy from time to time. Changes will be communicated through our website or email.

10. Your Rights

You have the right to:

Access personal data we hold about you
Request correction of inaccurate data
Request deletion of data under certain conditions
Restrict processing of your data
Request data portability

11. Automated decision-making

We do not use automated decision-making systems that significantly impact you.

12. Contact Us

If you have questions about this privacy policy, please contact:

Email: admin@basantara.net
WhatsApp: +62 852 1396 8601
Address: DTA Square C12a, Jl. Seturan Raya No. 9a, Kledokan, Caturtunggal, Kec. Depok, Sleman, Yogyakarta 55281